Douglas A. Mixon
 

Seeking an opportunity within a progressive organization where I can combine my experience, energy and enthusiasm with a strong sensitivity for motivating others and turning challenges into accomplishments.

MPS Capital Funding and Investments
Grapevine, Texas 7-2015 – present

·  Attended private banking and regulation classes

·  Cultivated new and existing investments

·  Maintained client relations daily

·  Marketed business through cold contacts, meetings, city functions, conferences

MPS Services
Grapevine, Texas 7/2006 –4-2015

Skills
Excellent Communications, Analytical & Research, Computer & Technical Literacy, Flexibility/Adaptability/Managing Multiple Priorities, Interpersonal Abilities

·         Created client projects, provided cost estimates as well as material management.

·         Managed operations from start to finish and working directly with clients to achieve highest satisfaction rating and referral.

·         Attend weekly focus groups and city sponsored events to market business.  Created presentations to show residential and business leads the opportunity.

·         Designed projects from start to completion. Created drawings, media and concepts of projects offered.

·         Placed bids for work through internet solutions, bid and correspondence via mobile phone and internet email.  
Hired qualified contractors matching resume skills for each assignment, worked directly with client, monitored onsite operations and client expectations.

·         Offered technology and software solutions to small businesses, provided OS 7-10 install, application install, training and support. Offered desktop, network and office security precautions. Designed, setup wired/wireless services.

Fujitsu Financial Transactions (Project completion)
Frisco, Texas  10/2000 – 4/2006  6m contract to Perm 4.11 years
CM

Promoted to lead manager on troubled accounts, increased visibly of SOP and strong communication to      increase and maintain client contracts.

·         Awards and recognition of excellence month and year

·         When I was hired not one management process was defined (pure chaos) for the new management group. I immediately identified essential workflow processes, documentation, and created a live data management system to aid other CM to optimize performance, revenues and precision shift transition. Worked with ASTEA developers to develop a widget to extract live data to a Microsoft Streets map. This tool enabled a visual control to direct field technicians to meet time sensitive calls, escalations, installs and reduce labor, fuel, overtime and shipping cost.

·         CM responsibilities included assigning 100+ daily requests, updating streets/trip map with data from field service assignments, updated SDM’s and ME on daily metrics, directed FE in a single and multiple territories, maintained schedules both daily/weekly, assigned installs/upgrades/retrofits, hosted bi-weekly meetings and provided product training on documentation revisions, service delivery changes and map enhancements

·         Volunteer for Fujitsu America Heart Association

 

Riddle Technology (Company Closed)
Dallas, Texas 2/2000 – 8/2000 less than year
HDM

·   Hired staffing for help desk, developed guidelines and services for Riddle’s database software and Blue Cross (Trailblazers) help desk services.

·   Co-support I-3 Interactive Intelligence phone system implementation.

·   Worked with all teams to assist anyone on any project.

·   HEAT 5.01 help desk software: Configured client data, user and group access, rolls and permissions, training and support for sales staff on Goldmine.

·   Responsible for acquiring, training and managing twelve technical support employees

·   Volunteer at local food banks with approval from Riddle

Enterprise Service Solution Corporation (Company Closed)
Carrollton, Texas 1/95 – 1/2000 5 years
HDM

·   Promoted - Responsible for creating infrastructure to handle new and existing business and manage personnel over 24/7 services.

·   ESSC purchased businesses which I travel to client locations in U.S. to replicate entire operation and relocate back to ESSC. On each business purchase I was responsible for hiring, salaries, client ACD reports, training, Telco, Desktops and Applications over 7x24 service level

·   Created, designed and maintained local intranet for running information bulletins, technical references and instructional videos on IIS.

·   Supervisor over Radware RND Router – Factory Support for Israel based router manufacture

·   Responsible for client services, inventory logistics, field services and ACD matrix reports to clients

·   Acquired Microsoft MCP status and internal RND certifications

Honors & Awards
Employee of the Month - Field Sales award Month and Quarter - American Heart Association Volunteer -
Lead manager over Accounts - Microsoft MCP 471818

 

Mixon, Doug
Bedford, Texas 76021
817-305-3067